| The Candidate is expected to do the following on an ongoing basis: | |
| Respond and resolve all queries and concerns of customers to their complete satisfaction. | |
| Ensure support for all the bank related documents for home loans processing to customers. | |
| Coordinate with customers for registration of ATS and Sale Deed. | |
| Follow up for Payment/Collections from customers. | |
| Inter-departmental coordination. | |
| Site visits for the respective project to assess progress from the customer s perspective. | |
| Ensure customer s units are handed over to their satisfaction as per SOP. | |
| Prepare reports like ageing, query analysis etc. |
