Job Description
Voice Process(International and Domestic)
Key Responsibilities:
-
Make outbound calls or handle inbound calls to resolve customer queries or promote products/services.
-
Deliver clear and effective communication as per process guidelines.
-
Handle customer complaints with empathy and professionalism.
-
Achieve daily/weekly call targets and maintain call quality standards.
-
Update customer information accurately in CRM systems.
Non Voice(International and Domestic)
Key Responsibilities:
-
Handle customer queries via email, live chat, or data processing tools.
-
Respond accurately and quickly, maintaining professionalism.
-
Update and verify customer data in company systems.
-
Ensure high levels of accuracy and meet daily productivity targets.
-
Generate simple reports if required.
Regards,
Vanitha R
HR Intern
vanithahrezyventures@gmail.com
7349390126