Job Description
We are seeking a dedicated and customer-oriented Technical Support Executive to join our team. You will be responsible for diagnosing, resolving, and responding to customer technical issues and ensuring a smooth user experience across our products and services.
Key Responsibilities:
Respond to customer queries via phone, email, chat, or ticketing systems.
Provide technical support and troubleshooting for hardware, software, network, or system issues.
Guide users through step-by-step solutions in a clear and friendly manner.
Escalate complex problems to higher-level technical teams when necessary.
Maintain detailed records of user interactions, issues, and resolutions.
Follow up with users to ensure full resolution of issues.
Install, configure, and update software and hardware systems (if required).
Assist in documenting FAQs, guides, and technical support manuals.
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Required Skills:
Good communication and interpersonal skills.
Basic understanding of computer systems, networking, and software applications.
Familiarity with ticketing tools (like Jira, Zendesk, or Freshdesk) is a plus.
Ability to multitask and work well under pressure.
Problem-solving and analytical thinking.
Regards,
Akshatha H S
HR Intern
akshathahrezyventures@gmail.com
6362323594